FAQ/Help

With our Art on Demand process, your print will be created using the very latest in digital printing technology. Each order is individually created as a bespoke item upon your request.

Orders will be digitally printed directly onto a traditional artist's cotton canvas that has been coated with the very latest in surface technology; ensuring both vibrancy of colour and fine-point detail. Canvas orders will then be mounted for you onto a stretcher framework, packed carefully and delivered straight at your home by UPS.

Yes.  Don't be fooled by competition.

All the images we use are 100% officially licensed. That means that the beneficiaries like the artists/managaments/recordcompanies or copyrightholders get their share paid as a royalty from every sale made on this website.

Furthermore, because we make use of the original artwork, we are able to guarantee the best quality available.

After having browsed our collection, you will need to select a product by clicking on the product image. In the following screen with a closup and more info, you can select the size and the amount you want. Then click “add to shoppingcart”. You can continue browsing and shopping on the website and adding more items to your shoppingcart. When you're ready to complete your order, click “Checkout” then you just follow the easy instructions on completing your order, and select your payment option. We can assist you if you need help via email customerservices@onacanvas.com

We are happy to accept the following debit/credit cards:

• Visa
• American Express
• Master Card

From most countries it is also possible to  make local bank transfers to pay for your unique artprint.

Yes. Sometimes however, due to licensing or contractual issues, we may not be able to ship prints from certain artists outside some areas.

Yes, we can normally deliver to any address you specify. However, this can be limited due to licensing or contractual issues. See above.

A confirmation email will be sent shortly after your order has been placed to confirm your order and delivery details.

All efforts are made to ensure your order arrives intact.

The canvasses will be packed with bubblewrap into a doubke wall corrugated custommade mailingbox preventing any damage during delivery.

Yes, your package is insured by UPS. We guarantee your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with.

We aim to ship within 14 days of receiving an order for canvas prints. Since every item is handmade upon request with greatest care, please allow us to take upto 28 days during busy periods.

Your order will be delivered by UPS Mon-Fri 9am-6pm.

UPS will leave you a note notice specifying the date an time the initial delivery was attempted. Then they will attempt on the next working days twice more. If you want to arrange another delivery time or specify them another delivery address, you will just need to contact them on the phone number specified on the note notice. Alternatively we may suggest you to enter a professional or neighbour address to facilitate your delivery.

If you are not satisfied with your purchase, you may return to us the item for replacement or full refund within 14 days from the date of delivery. To return an item, please send an e-mail to customerservices@onacanvas.com with your order number and reason for the return.

We will be able to process the refund within 14 days of receiving your return and will notify you via email once we have received and processed the returned item.

If you have received a special discount coupon code, you can.

You can enter your coupon code in your shoppingcart and you will get the discount on your products.

We take the privacy and security of your payment and personal details very seriously. We understand how important it is to securely store any information that you provide and therefore maintain the highest levels of security. Our site uses high-level SSL encryptions technology, which is the most advanced security software available for online transactions.

We are always looking for ways to improve your overall experience with us. If you have a question or suggestion, please contact us at customerservices@onacanvas.com and we will get back to you promptly.